Snap-on Equipment Inc. is part of the Snap-on Incorporated
group of companies (“Snap-on Group”), which processes your information. Snap-on
The protection of your personal information is an important
concern to which we pay special attention.
the kinds of personal information we collect from you and how it is used.
Please note, the privacy practices set forth in this privacy
policy are for Snap-on Equipment Inc. only. Other companies within the Snap-on
Group may have websites and products that collect and use different personal
information. Additionally, if you link to or otherwise visit any other websites,
please review the privacy policies posted on those sites.
Should you have any questions or concerns regarding this
types of personal information do we gather?
We may collect and process a range of personal information
as a real name, alias, postal address, telephone number, online identifier,
internet protocol address, email address, account name, social security
number, driver’s license number, passport number, other state or national
identification number(s), your signature, physical characteristics or
description, insurance policy number or other similar unique personal
Information: Such as transaction and purchase information and
Information: Such as your bank account number, credit card number,
debit card number or any other financial information.
Usage Information: Such as login data, browser type and version,
time zone setting and location, browser plug-in types and versions,
operating system and platform, and information on other technology on the
devices using our websites or products; information about how you use our
website, products and services, such as browsing history, search history, or
other information on interactions with our websites, applications, products
and services. For detailed information on the tracking technologies we use
on this website, see cookie
We do not
intend to collect personal information of Children: We do not
knowingly collect personal information from children under 16. Our website
is not intended for children under 16 years of age. If you are under 16, do
not use or provide any information on this website or through any of its
features. If you believe we might have any information from or about a child
under 16, please contact us at DataProtectionManager@snapon.com.
2. What are the sources of personal information we have
We collect personal information from a variety of sources,
From You. You
may directly give us personal information when you:
- Apply for,
purchase, register or use our products and services;
- Receive customer
- Subscribe to our
- Request marketing
be sent to you;
- Enter a
competition, promotion or survey;
- Correspond with
us in person at trade shows, events, or otherwise;
- Interact with us
as a potential or existing franchisee or as an employee of a franchisee;
- Give us feedback
or provide us other information when you contact us.
technologies or interactions. As you interact with our website or
application, we will automatically collect Technical and Usage Information
(more fully described in the “What types of personal information do we
gather?” Section.) We collect this data by using cookies, server logs and
other similar technologies. For detailed information on the technologies we
us on this website, see cookie
parties or publicly available sources. We will receive personal
information from various third parties that confirmed they are authorized to
share it with us or other public sources, such as:
reporting agencies, credit reference agencies and publicly available
- Data Analytics
- Operating systems
and platforms; or
- Social networks;
- Other Snap-on
Group companies that you may interact with through other websites,
products, services, or social media pages.
is that personal information used by us?
We may use your personal information in the following ways:
- Register you as a
- Process and
deliver your order, manage your subscriptions, or carry out our
obligations arising from any other contracts you enter into with us;
- Manage payments,
fees and charges and collect and recover money owed to us;
- Managing our
relationship with you by sending you renewal notices, notifying you of
product or service information, asking you to leave a review or take a
survey, or enabling you to partake in a prize draw or competition;
- Fulfil your
requests, answer your questions, respond to your comments, and measure
how effectively we address your concerns;
- Analyse and
develop new products and services, or make suggestions and
recommendations to you about goods and services that may be of interest
- Provide customer
- Fulfil any legal
obligations we may have.
Recording: to handle any calls, chats or other interactions with
us, including by the customer services team. Please be aware that it is our
general practice to monitor and in some cases record such interactions for
staff training or quality assurance purposes or to retain evidence of a
particular transaction or interaction.
Experience: for the technical administration of the website; for
internal operations; for customer administration; for product surveys; for
troubleshooting; for information analysis, information analytics, testing,
and research and development purposes; to ensure that content from our site
is presented in the most effective manner for you and for your computer; and
as part of our efforts to keep our site safe and secure.
Rights and Property: to protect our rights or property or that of
our business partners, franchisees, dealers, suppliers, customers or others
when we have reasonable grounds to believe that such rights or property have
been or could be affected; to recover debts; to prevent, detect, identify,
investigate, respond, and protect against potential or actual claims,
liabilities and prohibited behavior or activities.
our Business Partners, Dealers and Franchisees: to administer and
develop our business relationship with you, the business partner, dealer or
franchisee you represent, including sharing information with our group, to
enter into or perform a transaction with you, to contact you as part of
satisfaction surveys or for market research purposes.
communicate about, and administer participation in, special events,
programs, surveys, contests, sweepstakes, and other offers and promotions;
to provide you with information about other goods and services we offer, or
offered by others, that are similar to those that you have already purchased
or enquired about and to send informational or promotional email messages to
you, which you may opt out of receiving as described below.
4. Is my personal information transferred or provided to third
We may disclose Personal Information with the following
categories of third parties:
We share with our affiliates for the purposes described in this Privacy
Providers." We share with our trusted third-party service
providers, to facilitate services they provide to us, such as internet
services, website hosting, data analytics, payment processing, order
fulfilment, information technology and related infrastructure provision,
customer service, email delivery, marketing, auditing, background checks,
and other services.
Authorities." We share with public and government authorities,
including regulators and law enforcement, to respond to requests, as well as
to protect and defend legal rights.
In the preceding 12 months, we disclosed for our operational
business purposes the following categories of Personal Information to the
following categories of third parties:
Categories of personal Information
Disclosed to Which Categories of Third Parties for Operational Business
Affiliates, Business Partners, Legal Authorities, Service Providers
and Usage Information
5. How long will my personal information be kept for?
We will endeavour not to keep your personal information in a
form that allows you to be identified for any longer than is reasonably
necessary for achieving the permitted purposes. This means that information will
be destroyed or erased from our systems or anonymized when it has reached the
applicable retention period.
6. Will my personal information be transferred to other
We are a global company and we may process, store and
transfer personal information we collect to a country outside your own, provided
that certain conditions as set out in the applicable legislation are complied
7. What security measures are in place to protect my personal
We endeavour to protect the security of your personal
information. We will seek to maintain administrative, technical and physical
safeguards to protect against loss, misuse or unauthorized access, disclosure,
alteration or destruction of your personal information.
Unfortunately, the transmission of information via the
internet is not completely secure. Although we endeavour to protect your
personal information, we cannot guarantee the security of your personal
information transmitted to us or stored on our systems; any transmission is at
your own risk. Once we have received your personal information, we will use
procedures and security features to try to prevent unauthorised access. These
procedures include physical, electronic, and managerial procedures.
8. How do I update or access my personal information?
We ask that you keep your information as up-to-date as
possible so you may get the maximum benefit from us.
For questions related to updating or changing your account
information, please call our Customer Service Center at 800-225-5786.
9. What specific rights do I have in relation to my personal
information based on my residency?
Residents: The California Consumer Privacy Act (“CCPA”) provides
California residents specific rights regarding their personal information.
You have the right to be free from unlawful discrimination for exercising
your rights under the CCPA. This section describes your CCPA rights and
explains how to exercise those rights.
Specific Information and Data Portability: You have the right
to request that we disclose certain information to you about our
collection and use of your personal information over the past 12 months,
including the following:
categories of personal information we collected about you.
categories of sources for the personal information we collected
- Our business
or commercial purpose for collecting that personal information.
categories of Personal Information about you that we shared or
disclosed, and, for each, the categories of third parties with whom
we shared or to whom we disclosed such Personal Information.
- The specific
pieces of personal information we collected about you (also called a
data portability request).
Request Rights: You have the right to request that we delete
any of your personal information that we collected from you and
retained, subject to certain exceptions. Once we receive and confirm
your verifiable consumer request we will delete (and direct our service
providers to delete) your personal information from our records, unless
an exception applies. We do not provide these deletion rights for B2B
personal information. We may deny your deletion request if retaining the
information is necessary for us or our service provider(s) to:
- Complete the
transaction for which we collected the personal information, provide
a good or service that you requested, take actions reasonably
anticipated within the context of our ongoing business relationship
with you, fulfill the terms of a written warranty or product recall
conducted in accordance with federal law, or otherwise perform our
contract with you.
security incidents, protect against malicious, deceptive,
fraudulent, or illegal activity, or prosecute those responsible for
products to identify and repair errors that impair existing intended
- Exercise free
speech, ensure the right of another consumer to exercise their free
speech rights, or exercise another right provided for by law.
- Comply with
the California Electronic Communications Privacy Act (Cal. Penal
Code § 1546 et. seq.).
- Engage in
public or peer-reviewed scientific, historical, or statistical
research in the public interest that adheres to all other applicable
ethics and privacy laws, when the information’s deletion may likely
render impossible or seriously impair the research’s achievement, if
you previously provided informed consent.
- Enable solely
internal uses that are reasonably aligned with consumer expectations
based on your relationship with us.
- Comply with a
- Make other
internal and lawful uses of that information that are compatible
with the context in which you provided it.
Access, Data Portability, and Deletion Rights. To exercise the
rights described above, please submit a verifiable consumer request to
us by either:
- Calling us
toll-free at 844-972-1285; or
- We will
verify and respond to your Request to Know or Request to Delete
consistent with applicable law, taking into account the type and
sensitivity of the Personal Information subject to the request. We
may need to request additional Personal Information from you, such
as business partner number, address, or information from a 1099
document in order to verify your identity and protect against
- If you make a
Request to Delete, we may ask you to confirm your request before we
delete your Personal Information.
- If you are
the authorized agent of a consumer, making a Request to Know or a
Request to Delete on behalf of the consumer, we will ask you for:
- proof of your registration with the
California Secretary of State to conduct business in California;
- proof that the consumer has authorized
you to make a Request to Know or a Request to Delete on the
consumer’s behalf. This must be a permission signed by the
consumer. “Signed” means that the permission has either been
physically signed or provided electronically in accordance with
the Uniform Electronic Transactions Act, Civil Code 1633.7 et
- If an authorized agent has not provided us
with a power of attorney from the consumer pursuant to Probate Code
sections 4000-4465, we may also:
- require the consumer to provide you with
a written permission signed by the consumer to make the request
on the consumer’s behalf,
- verify the identity of the consumer as we
would if the consumer were making the request personally, and
- obtain verification from the consumer
that they provided the authorized agent permission to make the
notices for California residents:
“Do Not Track” Disclosure. We do not track our customers over time
and across third party websites to provide targeted advertising and
therefore generally do not respond to Do Not Track (DNT) signals.
- Pursuant the
CCPA, California residents have the right to opt-out of the sale of
their personal information.
- WE HAVE NOT
“SOLD” PERSONAL INFORMATION FOR PURPOSES OF THE CALIFORNIA CONSUMER
- If you are a
resident of California, under 18, and a registered user of our
websites, you may ask us to remove content or information that you
have posted by writing to our Data Protection Manager at DataProtectionManager@snapon.com.
Please note that your request does not ensure complete or
comprehensive removal of the content or information, as, for
example, some of your content may have been reposted by another
Residents: Nevada residents may request that website operators not
sell consumer’s “Covered Information” as defined by Nevada law. WE HAVE NOT
“SOLD” COVERED INFORMATION FOR PURPOSES OF NEVADA LAW. If you are a Nevada
resident that would like to make a further inquiry regarding the selling
your Covered Information, please contact DataProtectionManager@snapon.com.
cookies: Cookies are small text files that are placed on your
computer by websites that you visit, and are widely used to make websites
work, or work more efficiently.
How do I change
my cookie settings:
- Most browsers
automatically accept cookies. However, you can prevent cookies from
being stored on your computer or device by setting your browser to not
accept cookies. The exact instructions for this can be found in the
manual for your browser. You can delete cookies already on your computer
or device at any time. If you choose to set your browser settings so
cookies are not accepted, then you can still visit our website, apps and
online services, however doing so may affect your use of some parts of
our web services, apps and online services and reduce availability of
the services provided by our website, apps and online services.
- To opt out of
being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
How does this
This cookie is native to PHP and enables websites
to store serialized state data. On the Action website, it is used to
establish a user session and to pass state data via a temporary
cookie, which is commonly referred to as a session cookie. As the
PHPSESSID cookie has no timed expiry, it disappears when the client
is closed. This Cookie is installed by enables websites to store
serialized state data.
This Cookie is installed by Google Analytics.
Used to measure traffic on our website.
This Cookie is installed by Google Analytics. To
collect information about how you use our website.
Except for essential cookies, all cookies will expire after 2
11. What should I do if I think there has been a breach of
If you consider that the applicable
data protection legislation or this policy has not been followed, then you
should raise the matter with our Data Protection Manager at DataProtectionManager@snapon.com.
to this Privacy Statement
time and without prior notice, subject to applicable legal requirements to
notify you or obtain your consent. We will post any changes on our website so
version is dated, [08/18/2020].
This site contains links to other sites. Please be aware that
We are not responsible for the content or privacy practices of those sites, and
sites. We encourage you to read the privacy statements of each site that
collects information from you. When you are leaving our site via a link to
window will open. If your interaction with our site will require sending your
will clearly inform you before your information is sent.