Thank you for visiting our our web site!  We would like to take a few minutes of your time to fill out our survey.

Please  indicate what is most important to you as a customer, as your responses will be given great consideration by our Web Team and will greatly determine upcoming changes to our web site and other areas of our company!

This survey is only for Snap-on Equipment (Equipment Service).  It is not designed for sales of Snap-on Tools.

This survey has been designed to take less than 3 minutes.

Internet Questionnaire:

1) What is your opinion of our Product Information Page?

Excellent
Good
Fair
Somewhat Fair
Poor
Unacceptable

2) What is your opinion of our Technical Support Page?

Excellent
Good
Fair
Somewhat Fair
Poor
Unacceptable

3) Would you use the technical support pages more often if we enhanced and updated it weekly?

Yes
No

4) If purchasing replacement parts online was available today, would you purchase parts online for your equipment?

Yes
No
Maybe

5) Are you aware that you can place a service call online 24 hours a day?

Yes
No

6) What features and/or services would you like to see implemented on our web site?

Phone Support Questionnaire:

7) How would you rate our Technical Support Departments?

Excellent
Good
Fair
Somewhat Fair
Poor
Unacceptable

8) How would you rate our Customer Service Department?

Excellent
Good
Fair
Somewhat Fair
Poor
Unacceptable

9) How would you rate our Parts Ordering Department?

Excellent
Good
Fair
Somewhat Fair
Poor
Unacceptable

10) How would you rate our 800 phone system?

Excellent
Good
Fair
Somewhat Fair
Poor
Unacceptable

11) Would you like to be on our mailing list to receive specials and other service information?

Yes (If yes, please supply us your email address below)
No

12) How would you rate your Snap-on Equipment Service Technician?

Excellent
Good
Fair
Somewhat Fair
Poor
Unacceptable
Not Applicable

13) How would you rate your last service call?

Excellent
Good
Fair
Somewhat Fair
Poor
Unacceptable
Not Applicable

Optional Information:

Add any comments you would like below.